Effective date: 06.10.2025
Company: JABUTICABA LLC, [JABUTICABA REGISTERED NUMBER]
Registered address: 30 N GOULD ST STE R, SHERIDAN, WY 82801
Contact: support@jabuticaba.app

 

1. Scope

 

This Privacy Policy explains how we collect, use, disclose and protect personal data when you use jabuticaba.app, our mobile apps, and related services.

 

2. Controller

 

JABUTICABA LLC is the controller for the personal data described here. If we act as a processor for business customers, we do so under a separate data processing agreement.

 

3. Data we collect

 

• Account data: name, email, password, profile details.
• Usage data: pages viewed, clicks, session IDs, referral URLs, device info, IP address, approximate location.
• Transactional data: purchase history, subscription tier, invoices, VAT number.
• Support data: messages, attachments, call notes.
• Marketing preferences: opt in and opt out records.
• Content you upload: files, text, images, and related metadata.
• Cookies and similar tech: see Cookies Policy.

 

Special category data is not required. If you upload such data, you are responsible for having a lawful basis to do so.

 

4. Sources

 

We collect data directly from you, automatically from your device, and from third parties such as analytics and payment providers.

 

5. Purposes and lawful bases (GDPR Art. 6)

 

• Provide and secure the service and create accounts.
  Lawful basis: contract necessity.
• Process payments and prevent fraud.
  Lawful basis: contract necessity and legitimate interests.
• Customer support and service communications.
  Lawful basis: contract necessity and legitimate interests.
• Analytics to improve features and performance.
  Lawful basis: legitimate interests.
• Marketing communications, newsletters and product updates.
  Lawful basis: consent for electronic marketing to individuals, or legitimate interests for existing customers where permitted.
• Compliance with law, tax, accounting and enforcement of our rights.
  Lawful basis: legal obligation and legitimate interests.

 

Where we rely on legitimate interests, we balance our interests against your rights and reasonable expectations. You can object at any time.

 

6. Retention

 

We keep personal data only as long as needed for the purposes above. Typical periods: account and billing records for 6 to 10 years to meet tax laws, support tickets for up to 2 years, analytics data up to 25 months unless aggregated or anonymised sooner. We delete or anonymise when no longer required.

 

7. Sharing

 

We share data with:

• Processors that help us run the service, for example hosting, email, analytics, payments, and customer support tools.
• Professional advisers and authorities where required by law or to protect rights.
• Business transfers if we merge, sell or reorganise.
  We require processors to protect data and act only on our instructions.

 

8. International transfers

 

If data leaves the EEA, UK or Switzerland, we use lawful transfer tools such as the EU Standard Contractual Clauses and perform transfer impact assessments. Additional technical and organisational measures are applied as appropriate.

 

9. Your rights (GDPR Arts. 12 to 23)

 

You can:

• Access your data and get a copy.
• Correct inaccurate or incomplete data.
• Delete your data in certain cases.
• Restrict or object to processing.
• Data portability for data you provided to us.
• Withdraw consent at any time where processing relies on consent.
• Lodge a complaint with your local supervisory authority.

 

Submit requests to support@jabuticaba.app. We will respond within one month.

 

10. Children

 

Our service is not directed to children under 16. We do not knowingly collect data from children. If you believe we collected such data, contact us to delete it.

 

11. Security

 

We use appropriate technical and organisational measures such as encryption at rest and in transit, access controls, least privilege, logging, backups and staff training. No method is completely secure.

 

12. Communications

 

Service and transactional emails are necessary for your account. You can opt out of marketing at any time through links in emails or by contacting us.

 

13. Automated decisions

 

We do not use automated decision making with legal or similarly significant effects. If this changes, we will explain the logic and your rights.

 

14. Changes to this policy

 

We will post updates here and change the effective date. If changes are material we will notify you by email or in-product.

 

15. Contact

 

Email: support@jabuticaba.app
Mail: 30 N GOULD ST STE R ,SHERIDAN, WY 82801